TERMS & CONDITIONS
1. Acceptance of Terms
By accessing, browsing, or purchasing products from our eCommerce website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions. These terms govern your use of our platform, product purchases, customer support services, promotions, memberships, digital services, and all related website features. If you do not agree with any part of these terms, you should discontinue use of the website immediately. Continued use of the website after any updates or revisions constitutes acceptance of the revised terms.
2. Eligibility & User Responsibility
You confirm that you are legally eligible to enter into binding agreements under the laws applicable in your region. You agree to provide accurate, current, and complete information while placing orders, contacting customer support, creating accounts, or interacting with our services. Submitting false information, fake orders, misleading delivery details, or fraudulent refund claims may result in order cancellation, account restrictions, or permanent suspension from using the platform.
3. Products & Services
Our platform offers a wide range of products and services including home essentials, personal care products, food & beverages, frozen seafood, pet food products, digital memberships, SaaS services, gift cards, lifestyle products, and related consumer goods. We aim to provide accurate product descriptions, pricing, images, specifications, and availability details; however, minor variations in packaging, color, sizing, design, or supplier updates may occasionally occur.
4. Pricing & Availability
All prices displayed on the website are subject to change without prior notice. We reserve the right to modify, discontinue, limit, or replace any product, offer, promotion, or service at any time. Promotional discounts, coupon campaigns, membership benefits, bundle offers, and limited-time sales may be subject to additional conditions and expiration periods. In the event of pricing errors, inventory issues, or technical problems, we reserve the right to cancel or modify affected orders.
5. Cash on Delivery Agreement
Our platform primarily operates through a Cash on Delivery (COD) payment system for additional transaction safety and customer convenience. By selecting COD during checkout, you agree to keep the required payment amount available at the time of delivery. Customers are expected to provide accurate delivery information and cooperate with courier partners to ensure successful delivery completion. Repeated order refusals, fake bookings, unreachable addresses, or misuse of the COD system may result in temporary or permanent purchasing restrictions.
6. Shipping & Delivery Policy
Estimated delivery timelines displayed on the website are approximate and may vary due to courier delays, weather conditions, regional restrictions, supplier availability, public holidays, operational disruptions, or logistical limitations beyond our control. While we make reasonable efforts to ensure timely deliveries, exact delivery dates cannot always be guaranteed. Customers are responsible for ensuring someone is available at the delivery address to receive the order.
7. Frozen Food & Perishable Products
Frozen seafood and other perishable products should be inspected immediately upon delivery. Customers are responsible for proper refrigeration, storage, handling, and usage after delivery acceptance. Due to hygiene and food safety standards, certain perishable items may not qualify for return or exchange once accepted unless damaged, spoiled, or incorrectly delivered.
8. Digital Products, SaaS & Memberships
SaaS services, memberships, gift cards, subscriptions, and digital products may include separate activation rules, access limitations, subscription periods, or usage policies. Customers agree not to misuse, duplicate, resell, share unauthorized access, reverse engineer software, or exploit digital services in violation of applicable laws or platform policies.
9. Returns & Refunds
Returns, exchanges, and refund requests are governed by our separate Return & Refund Policy. Certain categories including opened personal care products, frozen foods, pet food items, consumables, memberships, SaaS subscriptions, activated gift cards, and downloadable digital products may not qualify for return once opened, activated, or used. Refund approval depends on product condition, verification results, and compliance with return procedures.
10. User Conduct & Website Usage
Users agree not to misuse the website or interfere with its operation. Prohibited activities include unauthorized access attempts, uploading malicious software, scraping content, abusing promotions, manipulating orders, harassing customer support staff, impersonating other individuals, or engaging in unlawful activities through the platform. Violations may result in account suspension, order cancellation, or legal action where applicable.
11. Intellectual Property Rights
All website content including branding, product layouts, graphics, logos, text, icons, images, videos, designs, digital assets, and software functionality remains protected by intellectual property laws and may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written authorization.
12. Third-Party Services
Certain features of the website may involve third-party providers such as courier services, hosting providers, analytics systems, customer support platforms, cloud infrastructure providers, or technology vendors. We are not responsible for delays, interruptions, technical failures, or losses caused directly by third-party systems or services. Users may also be subject to additional policies imposed by such third-party providers.
13. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, delayed deliveries, unavailable products, technical interruptions, misuse of products, digital service issues, or operational disruptions. Our maximum liability for any order-related claim shall not exceed the purchase amount associated with the affected order.
14. Indemnification
You agree to indemnify and hold harmless the company, employees, affiliates, suppliers, logistics partners, service providers, and representatives from claims, liabilities, damages, losses, or expenses arising from your misuse of the platform, violation of these Terms & Conditions, fraudulent conduct, or infringement of third-party rights.
15. Privacy Protection
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected. By using the platform, you acknowledge and agree to the data handling practices described in the Privacy Policy section of the website.
16. Modifications to Terms
We reserve the right to update, revise, replace, or modify any section of these Terms & Conditions at any time without prior notice. Updated versions become effective immediately after publication on the website. Customers are encouraged to review these terms periodically before placing orders or using website services.
17. Contact Information
If you have questions regarding these Terms & Conditions, orders, deliveries, memberships, SaaS services, return policies, or customer support matters, you may contact our support team using the official communication methods available on the website. We aim to respond to all legitimate inquiries in a timely and professional manner.